Mature chatbots

Bank phone trees are dreadful experiences, so many banks are turning to chatbots in the hope to spruce up the experience.Take Capital One’s chatbot text message “Eno” (“One” backwards), which allows customers to text to get balance, transaction history and pay bills.Messaging apps usage has surpassed social networks in 2015 and will continue to do so at an increasing rate.

IO’s creators changed the app’s name to Luka and added several little helpers, meaning it’s now in charge of 12 other bots: Foodie (for restaurant recommendations), Weather, Wiki, Video, Gif, Pic, News, Founders, Search, Calculator, Quiz, and Quest Hero.“Eno has a long way to go before it can handle all the things that more mature systems can handle.” While Eno can handle simple requests like balance inquiries, Eno may need a little help dealing with more complicated issues like lost cards, Dodelin said.Mastercard is also taking a cautious approach with its yet-to-be released chatbot, Mastercard KAI.All of these bots are available 24/7, so you can reach out to them anytime you need information on a new restaurant or just want to know how big the universe is.Moreover, it's possible to book a table via the Open Table service right within the application.

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The $300 dollars worth of text messaging value on my phone plan is not as useful to me as it was three to five years ago.

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